Santa Cruz European Auto

I am so glad I found Hayes..

They are honest, dependable and
professional. I will not take my
Mercedes to anyone else in the Santa
Cruz area. Hayes has restored my faith
in independent auto repair centers.

Joel H. - Monterey Mercedes Owner

"I am a mechanic I know what I am getting and what I am not. They don't just do this with me. I wanted to put them to the test. I sent them the pickiest customer I could find, my stepdad. He was ecstatic. If he is happy they must be doing something right.

Schyler - Santa Cruz, CA

 

 

 

 

This is the first shop that I feel 100% confident that I  can trust in the cost, quality, and service of every experience I have had with them. Brian, and John, the owners are extremely involved and go out of their way to ensure your experience is the best. The quality of work, and customer service is excellent.    -Heather F.

Santa Cruz European Auto – Hayes European Auto Santa Cruz

Hayes European – Santa Cruz European Auto Center

We are a complete service facility for all your automotive needs. Proudly serving the communities of Santa Cruz, Monterey and the Central Coast since 1995.

We offer a 100 PERCENT CUSTOMER SATISFACTION GUARANTEE!

We are primarily a European auto service facility specializing in Audi, BMW, Mercedes, Volkswagen, Porsche, Volvo, Diesel & Bio-diesel.

Our technicians have been selected based on their certification and expertise in luxury European, Japanese and American autos. All auto repairs are performed using the latest diagnostic equipment, up-to-date training and factory special equipment to provide dealership-level service, maintenance and repairs for your vehicle.

Our staff is patient, friendly and will take the extra time to answer questions and explain things. We provide personalized service and treat each customer like a person not a service tag number. Our owners Brian and John are alsways at our facility and are very “hands on”. We love what we do and it shows.

Whether it is scheduled maintenance, inspection, oil change, brakes, electrical diagnosis, engine repair, transmission repair, fluid leaks, etc…our goal is to provide every customer with the best service and value available.  We pride ourselves on our loyalty to our customers. And our customers keep coming back!

Please take a moment to visit our services section, we have added a customer services section with many new features to make servicing your automobile more convenient.

Vehicle Pick Up and Drop-Off:

Have your car picked up for repairs, & delivered to you upon completion. schedule a vehicle pick-up today!

Recent Reviews of Local Santa Cruz Hayes European Customers

” I recently bought my first Mercedes Benz. I love my car but was VERY concerned about finding a good Mercedes service center. Sometimes women can get taken advantage of when it comes to auto service and repair so I always struggle with finding someone honest. Hayes European might be the last honest luxury auto service center on the planet. It’s such a relief to have a Mercedes Specialist who is honest and doesn’t create repairs in order to make more money.

If you are considering taking your car to another Mercedes specialist, I encourage you to compare the service, cost, honesty and integrity of your shop to Hayes by simply giving them a try and deciding for yourself!”

-Anna B. 2012

Santa Cruz Mercedes Owner and VERY HAPPY Hayes European customer!

I normally don’t write reviews, but I felt compelled to tell others about the outstanding service I received from Hayes.

I was debating whether to use a coupon to a BMW dealership for my 2006 330i, but didn’t feel like driving to San Jose to drop it off.  I decided to check around and see what shops were in my area that had good reviews.  I found Hayes, and on their website they had a special for the same price as the coupon I had.  I called them up, and they were able to squeeze me in right away.  The price was excellent, but more importantly, the customer service from Brian was awesome!  He let me know I also needed a brake flush (something the last shop I had taken it to not but a few months ago neglected to tell me) and quoted me for it.  He also took the time (at 5pm on a Friday afternoon) to price out service for my girlfriends car as well, as well as inspect the brakes for her!

When I brought my car back to get the brake flush done, it was LESS than he quoted me.   I checked out the invoice I had and noticed he charged for REAL TIME, not rounded, and was very pleased about this.  Numerous other shops end up rounding the time out.

I also had the please of meeting Brian’s father, the original owner of the shop.  A very nice and interesting man who even gave me some advice on a restoration project I have my eye on in the future.

Needless to say, the customer service alone is worth going here, but their prices for working on BMW’s (i cant speak for others, but I would assume they are just as good) are fantastic!  You can’t go wrong, even if you are just asking them to check something out for you. I highly recommend them, and while I hope I don’t have take my car to the shop anytime soon, I certainly won’t mind when I do.

Eric R. Santa Cruz,CA 2012